News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

3 hours ago in Entertainment

Johnny Depp wigs out as Donald Trump in spoof biopic

16-overlay-11

The Hollywood actor dons a Trump-style hairpiece to lampoon the presidential hopeful in the 50-minute comedy for Funny or Die alongside a star-studded cast including Alfred Molina, Henry Winkle

3 hours ago in Entertainment

Another ‘Harry Potter’ book in the works

harrypotter

Fans will have the chance to read another installment in J.K. Rowling's wizard series when her new play is published as a book.

6 hours ago in Entertainment, National

Shkreli is sued over his $2 million Wu-Tang Clan album

Updated
Pharmaceutical chief Martin Shkreli listens on Capitol Hill in Washington, Thursday, Feb. 4, 2016, during the House Committee on Oversight and Reform Committee hearing on his former company's decision to raise the price of a lifesaving medicine. Shkreli refused to testify before U.S. lawmakers who excoriated him over severe hikes for a drug sold by a company that he acquired. (AP Photo/Susan Walsh)

Shkreli has bragged that he had no plans to listen to the album, but bought it to "keep it from the people."