News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

2 hours ago in Music

Paul McCartney meets ‘Blackbird’ inspirations

paulmccartney324810027294

Paul McCartney met two members of the "Little Rock Nine," who helped inspire the hit Beatles song.

3 hours ago in Music

Huge acts hinting at giant ‘October’

bobdylan

Some of the biggest names in rock are adding fuel to rumors of a mega-concert.

3 hours ago in Entertainment

Jim Beam fills 14 millionth bottle of bourbon

jimbeam807686855761

Jim Beam has filled and sealed its 14 millionth barrel of bourbon since the 1933 repeal of Prohibition, achieving a first in the bourbon industry.